“We liked their communication, honesty and that they did what they said they’d do.”—Irving S. “We liked the personalized attention and attention to detail.”—A. A. S. “They were pro-active and easy to deal with. The quality of their work was excellent.”—T. P “They take care of their customers.” —A. R. C. “Everything” —A. P. “When we call, they always call back. They didn't put pressure on us and worked well with us. They had somebody who coordinated everything and that made it much easier.” —Alice M. “We have a good working relationship with them. They helped us save money and really work with us. They were accommodating.” —C. P. A. “They were responsive.” —H. P. “Their sales people, staff, knowledge and performance” —Jon M. “The personal service and the follow-up” —L. P. “We liked their good communication, honesty and they did what they said they would do.” —Irving S. “I think they're great.” —S. B. D. “They were pro-active and easy to deal with. The quality of their work was excellent.” —T. P. “I thought their proposal was very thorough.” —A. S. “The person who came out was very informative and thorough.” —H. I. “They were honest, friendly and I liked that they communicated with us about the schedule.” —Stephanie M. “Their follow-up and customer service” —Jone L. “They have good and knowledgeable people.” —L. G. L. C. “They responded very quickly.” —M. C. “They were very competent, friendly and the job was done well.” —V. R. “The personalized attention and attention to detail” —A. A. S. “Their timeliness in responding” —B. P. A. “They were easy to work with and their schedule fit well with ours when we needed them.” —F. E. “They were professional and efficient. I had no issues with them.” —T. D. I. “The availability of the project manager whenever I called” —V. F. M. C. “They were easy to get along with and the price was okay. They're also close by and their service has been consistent.” —M. F. A. “Initially, they promptly followed up.” —Mr. A. “They were very nice.” —L. C.

- Design is Everything - 

It’s time to replace your heating and/or air conditioning system. We want to help you understand the services you should expect from your heating and air conditioning contractor at change-out time.

A quality installation begins with a professional design

Unfortunately, some contractors merely size a new system based on the old system’s capacity rather than completing a professional design. What if your home’s heating and cooling needs have changed since the last system was installed many years ago? What if the original system was not sized properly to begin with? Guesswork can lead to under-sizing your new system which can reduce the comfort of your home. Even worse, over-sizing will add unnecessary expense to the job’s cost and may contribute to moisture-related problems down the line.

It takes time and expertise to complete a professional load calculation and system design. Contractors lacking in the necessary technical skills or who are just interested in making a “fast buck” may try to convince you this is not important. Would you want to ride an elevator or and airplane that was not professionally designed? Quality design is important in virtually every product we use including heating and air conditioning systems.

The Load Calculation is where it all begins

Year-round, comfort is the goal. In the summer, your air conditioning system not only cools your home’s air (sensible cooling), it removes moisture (latent cooling). In the winter, your heating system must keep you comfortable without causing high utility bills.

Make sure that your contractor uses the Manual J® residential load calculation procedure. Insist on it! Manual J is the official standard for residential load calculation and is required by many building codes around the country.

Your contractor will carefully measure your home and evaluate its levels of insulation. Windows’ sizes and quantity will be noted, levels of infiltration will be estimated and internal loads including lighting and kitchen appliances will be taken into consideration. A computerized analysis will be completed that indicates just how much heating and/or cooling capacity your new system should provide. After the installation of your new system is completed, you will receive a copy of the computerized load calculation for your records.

Selecting the right equipment

Heating and air conditioning equipment comes in many capacities, configurations and efficiencies. It’s important that your contractor selects the right equipment that will be compatible with your home’s heating and cooling needs. Once again, it’s difficult for a contractor to select the right equipment if an accurate Manual J load calculation has not been completed.